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2010 RANDALL GLEN RATES

ONE BEDROOM CABIN (SLEEPS 6)
One queen bedroom, loft with two twin beds and full standing headroom, auxiliary bed (queen raised Premier Aerobed), one bath

Includes: Full designer furnishings, completely equipped chef’s kitchen, linens, paper goods, firewood, hiking, fishing, interactive farm, antique barn with game room & fitness center, entertainment library, evening entertainment, games lawn, picnic areas, creek with “sliding rock” swimming hole. Horseback riding, gem mining, gift shop, and general store are additional according to usage.

Features: Private 6-person hot tub, woodburning fireplace, featherbeds, heated towels, cathedral ceilings & hardwood floors, rocking chair front porch & large screened porch, highspeed internet, flatscreen TV & bedroom TV, charcoal grill, central heat & AC, washer/dryer, year round mountain views

TWO BEDROOM CABIN (SLEEPS 8)
Two queen bedrooms, loft with two twin beds and full standing headroom, auxiliary bed (queen raised Premier Aerobed), two full baths

Includes: Full designer furnishings, completely equipped chef’s kitchen, linens, paper goods, firewood, hiking, fishing, interactive farm, antique barn with game room & fitness center, entertainment library, evening entertainment, games lawn, picnic areas, creek with “sliding rock” swimming hole. Horseback riding, gem mining, gift shop, and general store are additional according to usage.

Features: Private 6-person hot tub, woodburning fireplace, featherbeds, heated towels, cathedral ceilings & hardwood floors, rocking chair front porch & large screened porch, highspeed internet, flatscreen TV & bedroom TV, charcoal grill, central heat & AC, washer/dryer, year round mountain views

Special Vacation packages, as described on our website, are priced per person and are charged in addition to the weekly rental rate. Packages can be custom tailored according to your length of stay.

All reservations incur NC Sales Tax and applicable Occupancy Tax.

Each of our cabins is named after a local mountain, and each has its own unique character. You can locate them on the Randall Glen Bird's-Eye map.

Randall Glen is open year round, and we would love to welcome you in any season. You can check availability and book online using the links below, or give us a call at 828-683-5758 to book by phone. We look forward to seeing you!

High Hickory •
Number 4 on the Bird's-Eye Map
Named for High Hickory Mountain, this cabin is also shaded by tall hickory trees. At 3500 feet, the mountainside falls away from your front porch while you look out at a full mountain panorama. You'll see the dawn light up Little Sandy Mush Bald and Wilson Ridge, while the sun sets dramatically behind Haywood Gap. High Hickory is backed by a natural amphitheater with enormous mossy boulders sheeted with water from a small spring. This one bedroom cabin has a big sleeping loft reached by a spiral staircase, and sleeps up to 6.

Pinnacle •
Number 5 on the Bird's-Eye Map
Pinnacle stands high in a clearing of its own, with the mountainside falling steeply away in front. You'll look out at mountains on every side, with Sam's Gap and Haywood Gap to the west and Big Sandy Mush Bald, Wilson Ridge, and Little Sandy Mush Bald from your front porch. To the east are Boyd Cove and Robinson Cove Ridges, with the drama of sunrise lighting up the mountains before you. Pinnacle has two bedrooms and a large sleeping loft with baths upstairs and down, sleeps up to 8, and is handicapped accessible.

Dunsmore •
Number 6 on the Bird's-Eye Map
Dunsmore has glorious views everywhere you look. Below you are the horses in the rolling Homesite Pasture filled with wildflowers. Ahead is beautiful Wilson Ridge, Boyd Cove Ridge, and Little Sandy Mush Bald. To the east you'll see the dawn over Robinson Cove Ridge, and to the west the sun setting behind Haywood Gap. Dunsmore has one bedroom and a big sleeping loft reached by a spiral stair, and sleeps up to 6. Shaded by tall trees in summer and sunlit in winter, this is a cozy home any time of year, and is designed as a low allergin environment.

Fox Bark •
Number 7 on the Bird's-Eye Map
Set in trees festooned with ancient wild grape vines, Fox Bark looks out at Wilson Ridge from your front porch, Sam's Gap and Haywood Gap to the side for colorful sunsets. Fox Bark also overlooks the horses grazing in lush Haywood Pasture. Next to your cabin are the remains of settlers' dry-stacked stone walls, and in the fall clusters of wild grapes are dropping for a woodland snack. Fox Bark has one bedroom and a spiral staircase to the roomy sleeping loft, and sleeps up to 6. It's outfitted for hospitality to pets and has a large fenced area.

Newfound •
Number 8 on the Bird's-Eye Map
Newfound has a 180-degree view, from Sam's Gap and Haywood Gap to the west, Wilson Ridge and Little Sandy Mush Bald from your front porch, and the ridges of Boyd Cove and Robinson Cove to the east. You'll also have the company of horses grazing in the nearby Haywood Pasture. Set just above the Games Lawn and looking out on its rolling meadow, Newfound is particularly well suited for younger children and from the front porch parents can watch older kids at play. Newfound has two bedrooms, a large sleeping loft, and baths upstairs and downstairs. It comfortably sleeps up to 8.

We ask that our guests be considerate of others. We have a strict no smoking policy in every cabin.

RANDALL GLEN
Rental Policy
Click here to view complete Vacation Rental Agreement.

RESERVATIONS
Reservations can be made online at www.RandallGlen.com 24 hours a day or by calling our office at 828-683-5758. Normal office hours are Monday through Saturday 9:00 AM to 5:00 PM.

In June and July there is Saturday and Sunday check-in only. In these months please schedule your visit to begin on one of these days.  This requirement may be waived for last minute reservations only.  Please call the office for availability.

RATES
Rates vary by season as shown on our website. Prices quoted may be subject to change without notice.  Taxes, as required by North Carolina and Buncombe County, will be charged in addition to the rental rate.  These include Sales and Use tax on all rents and fees for goods and services charged to guests and the applicable local Occupancy Tax.  Taxes are subject to change and amounts may be added to your total or subtracted from your total, without prior notice, based on changes which occur in North Carolina tax rates.

MINIMUM STAY
We have a five night minimum for the months of June and July as well as for  Thanksgiving, Christmas, and New Year's.   There is a three night minimum at all other times.  This requirement may be waived for last minute reservations only.  Please call the office for availability.

PAYMENT AND DEPOSIT
In order to confirm your reservation, a deposit equal to 50% of the total rate must be received when reservations are made.  Payment in full must be received at least 45 days prior to the date of arrival.  If the reservation is made less than 45 days before arrival, payment in full must be made at the time the reservation is made.

A confirmation and Lease/Vacation Rental Agreement will be emailed or mailed to you after the reservation is made. These documents will detail policies and due dates and are to be initialed, signed and returned to Randall Glen.  RECEIPT OF A SIGNED VACATION RENTAL AGREEMENT WILL BE REQUIRED PRIOR TO YOUR ARRIVAL AT THE PROPERTY. Randall Glen reserves the right to cancel your reservation without receipt of this document.

Online bookings require your acceptance of the Vacation Rental Agreement in lieu of signing a lease. At the time of your booking, one-half of the vacation cost will be billed on your credit card (Visa or MC).  45 days prior to your arrival, your credit card will be billed for the remaining balance unless you make other payment arrangements with us.

CANCELLATIONS AND REFUNDS
Your deposit is refundable, less a $75 cancellation fee, only with written cancellation at least 45 days prior to arrival date.  Without 45 days notice, deposits are only refundable if the cabin is re-rented.  Otherwise, this reservation and all payments made are non-refundable and noncancellable. We strongly encourage our guests to purchase Trip Protection Insurance to cover illness, accidents, certain military situations and certain job loss situations which would prevent your staying at the property.

In the event of a cancellation of a confirmed rental with less than 30 days’ notice for any reason, Randall Glen must be notified immediately and will make every reasonable effort to re-rent the property. If the cabin is re-rented for the original Vacation Rental Agreement amount, you will receive a refund of the advance rental payment less a $75 cancellation fee plus tax. If it is re-rented for less than the original rate, you will receive the balance of the advance rental payment less $75 cancellation fee plus tax and less the difference from the original rate.

Early Departure:  There will be no refund for early departures.

Severe Weather: There will be no refund in the event of severe weather affecting your arrival, stay or departure.
 
SECURITY DEPOSIT
In lieu of a security deposit, your signing the Vacation Rental Agreement warrants that you will leave the property in the condition agreed upon and gives Randall Glen permission to charge your credit card to correct any violations.  All credit card information will be securely disposed of at the end of your Rental Agreement period.

CHECK-IN
Two weeks prior to your arrival and after payment has been made in full you will be emailed driving directions and other information for your arrival. If you do not receive these, please email or phone our office and they will be resent.

Check-In is between 4 PM and 8 PM. Our cleaners need time to prepare the cabin and may not be interrupted with any request to unload suitcases, look at the property etc. You may not arrive early for any reason unless you have notified us of Early Check-In (2 PM) and paid the Early Check-In fee of $50 at the time your reservation is made. 

If you plan to arrive later than 8 PM you must notify us and pay the Late Check-In fee of $50 at the time your reservation is made, as this necessitates staff staying up to await your arrival.  It is strongly recommended in any case that you arrive before dark.  Driving in the dark on unfamiliar mountain roads is challenging for any driver and frightening for some.  If, due to circumstances beyond your control, you find that your arrival will be late, please notify the office (828-683-5758) immediately so that arrangements can be made to meet you on arrival. 

Also, for your convenience it is highly recommended that you fill up your car with gas and stop at a grocery store for provisions before your arrival.  Basic groceries are available here at the Guest Center, but the nearest supermarket is approximately 30 minutes away and you will find your arrival most pleasant if you have everything you need without going back out to shop.

CHECK-OUT
Check-out time is 11 AM.  This is important in order for our housekeeping staff to prepare for our next guests. Failure to depart by 11 AM will result in a $50 penalty charged to your credit card on file. Any furniture moved must be replaced to original position before departure. Upon leaving, close all windows and doors; run the dishwasher with any dirty dishes;  empty the refrigerator and take all food along with you; place all trash into plastic garbage bags and into outside garbage cans with the lids tightly secured. Place all used towels in the bathtub and leave the beds used during your stay unmade. Take down the Aerobed, if you used it, and replace it in the duffle.   Set the air conditioner at 75, or the heat at 65.  Check carefully for all your possessions.  Leave the doors unlocked and return the key to the office. Notify the office if there is anything broken, missing, not working, or otherwise in need of attention.

If your home requires extra cleaning because you did not follow the above guidelines, you will be charged up to $75 additional cleaning fee. Lost keys or keys not returned will incur a replacement charge of $65. You will be billed full replacement value of any towels, sheets, or other furnishings missing from the property after your departure as well as for any damages. Your signing the Vacation Rental Agreement gives Randall Glen permission to charge your credit card on file.

LOCATION
Randall Glen is located approximately 15 miles northwest of Asheville, on a mountain above the historic farming valley of Big Sandy Mush.  While Asheville is within a 35-minute drive, Randall Glen is located in a pristine wilderness area and is part of the Pisgah National Forest.  There is no commercial development at all in Big Sandy Mush—no stores, commercial strips, or gas stations.  For your convenience, the Randall Glen website provides MapQuest to assist you in calculating location and distance to area attractions, and of course our staff is always ready to help with directions as well.

SMOKING IS PROHIBITED
A $150 penalty will be charged to guest credit card on file if smoking is detected after your departure.

FURNISHINGS AND EQUIPMENT
Our cabins are furnished for normal housekeeping with bed linens, towels, dishes, cookware, flatware, glasses, grills, and kitchen appliances. For fire safety, please use grills in designated areas only and never on the porches, making sure charcoal is out after usage. Toilet paper, paper towels, hand and bath soap, garbage bags, dishwashing soap, and dishwashing detergent will be at the cabin.  The coffee maker has a permanent filter. Firewood is provided.  Please be sure to pack any specialty items that you may require during your stay. Porta-cribs, high chairs, mountain bikes, and outdoor equipment may be rented locally.

PET POLICY
In consideration of our other guests, only Fox Bark cabin allows pets.  We must know in advance if you are bringing a pet.  By bringing a pet, you agree to the terms of our complete Pet Agreement, which provides very specific rules for pets including: no pets on furniture (including beds and sofas), unattended pets in cabin must be crated, and many other strict requirements.  Pets are limited to domestic, housebroken, nondestructive adult pets (no puppies).  The Pet Agreement also provides that pets brought without advance notice will be charged DOUBLE the normal pet fees. Pets brought to cabins that do NOT allow pets will incur a penalty of $300 and immediate eviction with forfeiture of remaining paid stay.

A Pet Agreement will be emailed or mailed to you after the reservation is made. This document will detail policies and must initialed, signed and returned to Randall Glen prior to your arrival.  Appropriate fees will be charged to your credit card.  RECEIPT OF A SIGNED PET AGREEMENT WILL BE REQUIRED PRIOR TO YOUR ARRIVAL AT THE PROPERTY. Online bookings require your acceptance of the Pet Agreement in lieu of signing a hard copy. Click here to view complete Pet Agreement.

There is $125 pet fee PER PET. You must certify that your pet is on a flea program, and upon arrival you must check in at the office so that staff can meet your pet. Pet owners will be financially responsible for damages. Even if no damage or breach of rules has occurred, there is a non-refundable pet cleaning fee PER PET as follows: 1-2 nights, $25; 3-6 nights, $50;  7+ nights, $75.  There is a limit of 1 dog unless prior permission is obtained from Randall Glen.

Randall Glen is a working farm with a number of large dogs that roam the property freely to protect the livestock.  These dogs are not aggressive, but will respond to aggressive actions by visitor dogs.  Upon arrival we will introduce our dogs to yours.  If your dog is accustomed to the company of other dogs at dog parks and other interactive occasions, they should get along quite well.  If your dog has issues such as fear aggression or over protectiveness, this may not be the best fit for you.  That said, we have had large and small visitor dogs who have had very happy vacations here.

The Games Barn and Fitness Center are located on the 3 acre Games Lawn, just below the cabins.