Reservations can be made online at www.RandallGlen.com 24 hours a day or by calling our office at 828-683-5758. Normal office hours are Monday through Saturday 9:00 AM to 5:00 PM.
Rates vary by season as shown on our website. Prices quoted may be subject to change without notice. Taxes, as required by North Carolina and Buncombe County, will be charged in addition to the rental rate. These include Sales and Use tax on all rents and fees for goods and services charged to guests and the applicable local Occupancy Tax. Taxes are subject to change and amounts may be added to your total or subtracted from your total, without prior notice, based on changes which occur in North Carolina tax rates.
There is a two night minimum stay at all times.
PAYMENT AND DEPOSIT
In order to confirm your reservation, your credit card will be charged 50% of the rental amount at the time of booking. 45 days prior to your arrival, your credit card will be billed for the remaining balance unless you make other payment arrangements. Reservations made within 45 days of check-in will be paid in full with your credit card at time your reservation is made. Online or phone bookings require your acceptance of this Vacation Rental Agreement in lieu of signing a lease.
CANCELLATIONS AND REFUNDS
Cancellations are refundable, less a $75 cancellation fee, only with written cancellation at least 45 days prior to arrival date. Without 45 days’ notice, deposits are only refundable if the cabin is re-rented. Otherwise, your reservation and all payments made are non-refundable and noncancellable. If the cabin is not re-rented, the entire payment will be forfeited. If it is re-rented for less than the original rate, you will receive the balance of the advance rental payment less $75 cancellation fee plus tax and less the difference from the original rate. TRIP CANCELLATION INSURANCE IS HIGHLY RECOMMENDED TO PROTECT AGAINST UNEXPECTED EVENTS.
EARLY DEPARTURE: There will be no refund for early departures.
SEVERE WEATHER: There will be no refund in the event of severe weather affecting your arrival, stay or departure.
In lieu of a security deposit, your acceptance of the Vacation Rental Agreement warrants that you will leave the property in good condition and gives Randall Glen permission to charge your credit card to correct any violations or damages.
Check-In is between 4 PM and 8 PM. Our cleaners need time to prepare the cabin and may not be interrupted with any request to unload suitcases, look at the property etc. You may arrive sooner than 4 PM and may participate in activities on the property but may not have access to the cabin until 4 PM or until Housekeeping notifies that the cabin is ready for occupancy.
If you plan to arrive later than 8 PM you must notify us and pay the Late Check-In fee of $50 at the time your reservation is made, as this necessitates staff staying up to await your arrival. It is strongly recommended in any case that you arrive before dark. Driving in the dark on unfamiliar mountain roads is challenging for any driver and frightening for some. If, due to circumstances beyond your control, you find that your arrival will be late, please notify the office at 828-683-5758 immediately so that arrangements can be made to meet you on arrival.
Also, for your convenience it is highly recommended that you fill up your car with gas and stop at a grocery store for provisions before your arrival. The nearest supermarket is approximately 30 minutes away and you will find your arrival most pleasant if you have everything you need without going back out to shop. Before you come, we’ll be glad to send directions to the nearest supermarket if you let us know the route you’ll be following.
Check-out time is 11 AM. This is important in order for our housekeeping staff to prepare for our next guests. Failure to depart by 11 AM will result in a $50 penalty charged to your credit card on file. Any furniture moved must be replaced to original position before departure. Upon leaving, close all windows and doors; run the dishwasher with any dirty dishes; empty the refrigerator and take all food along with you; place all trash into plastic garbage bags and into outside garbage cans with the lids tightly secured. Place all used towels in the bathtub and leave the beds used during your stay unmade. Take down the Aerobed, if you used it, and replace it in the duffle. Set the air conditioner at 75, or the heat at 65. Check carefully for all your possessions. Leave the doors unlocked and return the key to the office. Notify the office if there is anything broken, missing, not working, or otherwise in need of attention.
If your home requires extra cleaning because you did not follow the above guidelines, you will be charged up to $75 additional cleaning fee. Lost keys or keys not returned will incur a replacement charge of $65. You will be billed full replacement value of any towels, sheets, or other furnishings missing from the property after your departure as well as for any damages. Your signing the Vacation Rental Agreement gives Randall Glen permission to charge your credit card on file.
Randall Glen is located approximately 15 miles northwest of Asheville, on a mountain above the historic farming valley of Big Sandy Mush. While Asheville is within a 35-minute drive, Randall Glen is located in a pristine wilderness area and is part of the Pisgah National Forest. There is no commercial development at all in Big Sandy Mush-no stores, commercial strips, or gas stations. For your convenience, the Randall Glen website provides MapQuest to assist you in calculating location and distance to area attractions, and of course our staff is always ready to help with directions as well.
SMOKING IS PROHIBITED
A $150 penalty will be charged to guest credit card on file if smoking is detected after your departure.
FURNISHINGS AND EQUIPMENT
Our cabins are furnished for normal housekeeping with bed linens, towels, dishes, cookware, flatware, glasses, grills, and kitchen appliances. For fire safety, please use grills in designated areas only and never on the porches, making sure charcoal is out after usage. Toilet paper, paper towels, hand and bath soap, garbage bags, dishwashing soap, and dishwashing detergent will be at the cabin. The coffee maker has a permanent filter. Firewood is provided. Please be sure to pack any specialty items that you may require during your stay. Porta-cribs, high chairs, mountain bikes, and outdoor equipment may be rented locally.